Cancellation Policy
I value your time, and I ask that you value mine as well.
At A Sugard Cookie, every appointment is reserved specifically for you. Because I work one on one with clients, late cancellations and missed appointments directly affect my schedule. This policy is in place to be fair, respectful, and transparent for everyone.
Cancellation and Rescheduling
I kindly ask that you reschedule or cancel at least 48 hours before the start of your appointment.
Providing advance notice allows me to offer that time to another client and keeps the schedule running smoothly.
Late Cancellations
Cancellations made within 48 hours of your appointment will result in a charge equal to the full price of the scheduled service.
This policy applies regardless of the reason for the late cancellation.
No Shows and Grace Period
A 7-minute grace period is provided for all appointments.
If you arrive later than 7 minutes past your scheduled time, your appointment may be canceled and treated as a no-show. In this case, you will be charged the full service amount.
This ensures that appointments stay on schedule and that every client receives proper care.
Why This Policy Matters
As a solo artist, my time is carefully scheduled and reserved for each client. Late cancellations and no shows prevent other clients from booking and impact my ability to serve everyone fairly.
This policy helps protect my time while maintaining a respectful experience for all clients.
Frequently Asked Questions
1. How much notice do I need to cancel or reschedule?
I require at least 48 hours notice to cancel or reschedule without a charge.
2. What happens if I cancel within 48 hours?
Cancellations within 48 hours will be charged the full price of the scheduled service.
3. What counts as a no-show?
Arriving more than 7 minutes late or missing your appointment entirely is considered a no show.
4. Is the grace period flexible?
The 7-minute grace period is firm to keep appointments on schedule for all clients.
5. Can emergencies be an exception?
I understand emergencies happen. Please contact me as soon as possible so we can discuss the situation.
6. How will cancellation fees be charged?
Cancellation or no-show fees are charged to the card on file used at booking.
7. Where can I manage my appointment?
Appointments can be managed through the online booking system where you scheduled your service.
Thank You for Your Understanding
By booking an appointment with A Sugard Cookie, you acknowledge and agree to this cancellation policy. I truly appreciate your respect for my time and for the clients who are waiting for appointments.
If you have questions about this policy, feel free to reach out before booking.